Required Product Fields & checklist for Proper Front-End Display
About this article
In this article we will describe the necessary fields and configurations to ensure products are correctly displayed in both Direct-to-Consumer (DTC) and Wholesale (B2B) in Centra.
Please note that if all of the fields are defined as described, and products still do not appear on your frontend, you should reach out to your front-end partner, as a recache might be needed, or the issue lies elsewhere.
Checklist
Below we list all fields that play a role in making a product visible on your website. Please note that these are specified based on the five product layers, namely Product, Variant, Size, Store attributes and Display. This is to aid you in finding the right setting in each corresponding section.
Product level settings
Brand: Ensure the Brand is active for the Store
Product name: The product name field must not be empty
Product Status: Confirm the Product has a status of “Active”
Variant level settings
Variant: Ensure that the product has at least one variant
Variant Status: Verify the Variant is set to “Active”
Size Chart: Ensure a Size Chart is selected for each Variant
Size level settings
Size: Confirm the Size is activated with stock available, or at least set to “0” stock
Store attributes level settings
Market: Confirm that the Market has the appropriate geo-locations selected
Pricelist: Ensure the Pricelist is active, with the desired geo-locations selected
Price: Confirm that the Product/Variant has a price added in the respective Pricelist. The price can be set to “0” (which means the product is free), but it cannot be left blank “-”
Display level settings
Display: Confirm that a Display is created for the product
Display Status: Check if the Display is set to “Active”
Market in Display: Verify that the relevant Markets are selected in the Display
Variant in Display: Verify that the Variant is activated on the Display
Categories: Ensure the Display is assigned to at least one active Category (Not required for Checkout API, Shop API, or Showroom API)
Specific to Wholesale (B2B) only
Variant in Delivery Window: Check if the Variant is added to the respective Delivery Window
Delivery Window: Check if Delivery Window is not hidden from Front-end and confirm the status is “Active”. Check respective Market selected. Check if Delivery Window has “open” Sales Start and Stop Dates
Account: Check if Account’s Market and Pricelist match the Product setup. Check if there are no Brand restrictions
User: Check if User / Agent / Sales Rep has access to respective Account, Pricelist and Market. Check if there are no Brand restrictions
Bundles
Ensure all products within a Bundle are fully configured according to the checklist above
Bundle Type: Confirm which Bundle type is selected. Flexible Bundles are not supported in Wholesale. They require additional front-end development to be visible in the DTC front end
Display: Confirm that a Display is created for the bundle product
Display Status: Check if the Display is marked as “Active”. Exception: Bundle Display status can be “Preview”
Product Not Visible in Google/Facebook Feed
Below is a description of the required fields and configurations to ensure that products are correctly displayed in your Google and Facebook feeds:
Product + Variant + Size Setup: Confirm the Product is fully configured according to the checklist above
g: image_link: Each Variant must have at least one image activated in the Display where this Variant is also activated
g:category: Check if the mandatory g:category attribute on the Product general level has a value. Alternatively, ensure the Google/Facebook plugin is set to Always Default, and that a default g:category value is defined
g:product_type: Ensure the mandatory g:product_type attribute on the Product general level has a value, or check the Always Default setting in the plugin
Add /text/errors after the country suffix in the feed URL to see the list of reasons why each Product Variant is missing from the feed.
Example: http://www.xxxxxx.centra.com/plugin-export/google-merchant-feed/se/text/errors
Troubleshooting Tips
Here are some troubleshooting steps to help determine whether the issue with the product missing in the website is related to Centra.
- Product Not Reflected in Front-End:
- Create a selection in the Centra backend and search for the item
- If it’s reflected in the backend, add the product to the cart and proceed to checkout. If it works here, the issue is not related to Centra
- If you encounter an empty selection, check the product setup (also review allocation rules)
- Create a selection in the Centra backend and search for the item
- Product Not Displayed After Activating Additional Sizes:
- If the product does not appear or disappears from the front end after activating additional sizes, try performing an Edit → Save action at the Display level
Why Is the Product Out of Stock?
FTA Stock
- Check if the Variant has FTA (Free to Allocate) stock for the respective size
Allocation Rule
- Verify that the Warehouse holding the FTA stock is connected to the Store and Market via an Allocation Rule