Cancel products in B2B orders

About this article

When an order is created in Centra it will be listed among the other orders in the 'ORDERS' - list (under 'WHOLESALE' in the main menu to the left). However, you will still be able to cancel and/or add products from/to your orders, even if they were previously created and confirmed. In this article, you will learn how to cancel products from a wholesale order. To read about how to add a product to a wholesale order, click here.

Canceling products

To cancel products from a wholesale order, follow the steps below:

1. Click 'Orders' under WHOLESALE in the main menu to the left
2. Select the order you wish to edit and scroll down to the 'Ordered products' section.
3. Click 'Cancel products' in the bottom-right corner and this pop-up window will open:
   
4. Enter the quantity of the product you wish to cancel in the 'Qty' column.
5. Click 'Cancel products' in the bottom-right corner. The products you have canceled will be listed under 'Canceled products':
   
   • If you wish to restore the canceled products into the order again, click 'Restore products' in the upper-right corner. You may choose the amount of product you wish to restore but you can not restore more products than canceled.

Next step

You may also add products to an existing order. To read more about how to add a product to a Wholesale order, click here.